SHIPPING POLICY

How are original artworks packaged for shipment?

All parcels are securely packed and sent by UPS courier. Every parcel has its individual tracking number.  In order to obtain it, click here (remember to include the order number in your mail).

How are prints packaged for shipment?

Framed prints: The boxes for our frames are custom-cut by specialized equipment to perfectly fit and protect your order, as well as use as little cardboard as possible.

Small unframed prints: Prints (Up to 11x14") ship flat in a mailer.

Larger unframed prints: Larger prints are carefully rolled and shipped in sturdy kraft tube boxes.

Multiple Shipments

If your order contains both framed and unframed prints, they will ship separately. If this is the case you will receive an email notification when each package ships with the tracking info.

Where can I find the tracking information for my order?

Once your order has been fulfilled you will receive a notification with shipping information and a link to track your order. Please note that the tracking link can take up to 24 hours to activate, so if it doesn't work when you first receive the confirmation email, check back the next day.

How long does it take for an order to be processed?

From the time your order is placed and the date it is received, there are two processes to consider.

Fulfillment: Fulfillment time, or the time it takes to print and package your order, is 3-5 business days for unframed prints, 6-8 business days for framed prints.

Shipping: Your shipping time within the USA is 2-5 business days.

RETURN POLICY

  • Return requests must be submitted within the return period(s) listed below:

    • Original Artwork: seven (7) calendar days from the date of delivery.

    • Open Edition Prints: thirty (30) calendar days from the date of delivery.

  • Return requests received outside the stated return period(s) will not be accepted.

  • Return shipments must be arranged through Cameron Cohen Art and shipped in their original packaging. 

  • Customers are responsible for return shipping costs unless otherwise stated.

  • Refunds will be processed back to the original form of payment once the artwork is received minus original shipping fees.

  • All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD.

  • Special Collection, Limited Edition, and framed/matted Open Edition artwork are FINAL SALE and not eligible for returns.

  • Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase.

  • After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.

To start a Return Request, please use the Contact Us Form

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please email support@cameroncohenart.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used.  If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

 

Step 3 – Email support@cameroncohenart.com to complete the return process.

Once the piece safely reaches us, we will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Additional return information—PLEASE READ.

  • Additional shipping fees may apply for international returns. 

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email support@cameroncohenart.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to support@cameroncohenart.com.

Step 4 - A Cameron Cohen Art support representative will contact you to discuss next steps.

 

How Do I Return An Open Edition Print?

Before reading the instructions provided below on how to return an open edition print, please carefully read our Open Edition Print Return Policy.

Open Edition Print Return Policy:

From the time you receive your open edition print, you have 30 days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items). 

NOTE: Only open edition prints are eligible for our return policy. Limited edition prints are considered final sale items.

Step 1 – Please email support@cameroncohenart.com within 30 days of your merchandise delivery date.

Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.

Step 3 – Repackage the print, making sure to include:

  • Your order number and contact information

  • The return portion of your original packing slip

  • Address the package to:

             Cameron Cohen Art
             10966 1/2 National Blvd.
             Los Angeles, CA 90064
             Attn: Cameron Cohen Art Return

Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to support@cameroncohenart.com.

Cameron Cohen Art is not responsible for undelivered returns. Cameron Cohen Art will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs) within 7-10 business days of your merchandise return.

Final Sale Items

Our money-back guarantee is NOT applicable to the following final sale items:

  • Framed/Matted open edition prints

  • Limited Edition works

  • Special Collection works


What to Do if the Print Arrives Defective

Step 1 – Please email support@cameroncohenart.com within 30 days of your merchandise delivery date.

Step 2 - Take photos of the defective print and the packaging.  Then email the photographs to support@cameroncohenart.com.

Step 3 - After reviewing the photographs, Cameron Cohen Art will ship a replacement print for your defective purchase. 

 

* Shipping times and shipping rates may depend on the location of the shipment address and the size of the item(s) being shipped. All items purchased through the Cameron Cohen Art are manufactured by an affiliate or pursuant to an agreement with a third-party vendor and shipped to the customer pursuant to arrangements with various shipping carriers for final delivery. This means risk of loss and title for all items purchased pass to you upon the manufacturer's delivery of the product(s) to the carrier.
* We do not offer expedited shipping options (sorry, no exceptions).

PAYMENT METHOD

We accept payment via all major credit cards as well as through PayPal.

COMMISSION INQUIRIES

If you are interested in commissioning a painting please fill out the inquiry form here

Price depends on the intensity of the project and size of the painting.